FAQ

FAQ

 

Q - How will I receive my logs
A - With local delivery we use a small pickup  or 4x4 with trailer,for tipped loads logs are simply unloaded onto the floor at a point our delivery vehicles can reach, with stacked loads of logs we will always unload the logs for you and place them in a log store or a chosen point within reasonable distance from the delivery vehicle. With nationwide delivery the logs come on a pallet and only dropped off kerbside only to the nearest point the delivery vehicle can reach, large lorries are used so they are unable to go down narrow lanes and entrances.

Q - What happens if it is raining when you deliver the logs will they get wet.
A - every effort is made to cover the logs during delivery and stacking but should they get wet this will only be on the surface and will dry out in a day or two, is always best to order in the summer months but when taking delivery in the winter there is always the risk of rain.

Q – Which logs are the best for burning.
A – Ash, beech are favoured for their bright flame, good heat output and oak for good heat and a long burn, and this is what we supply.

Q – How many logs will i need to last me a winter.
A – That depend on several factors, how big and efficient your stove is, the size of the rooms being heated and how well insulated the property is, how often you use the stove and whether you have it on maximum or low setting. But on average most households that have a secondary source of heating, such as oil or gas, will use about 3 – 4 cubic meter bulk bags in a season, where as if it’s your only source of heating probably around 7 – 8 cubic meter bulk bags for an average size home.

Q – How long will it take for me to get my ordered logs.

A – From the time we receive your order to taking delivery approximately 3 – 7 days.

Q – Why use kiln dried logs.
A – kiln dried logs have less moisture than normal seasoned logs burning with a bright flame giving a clean burn with maximum heat output, they increase the efficiency of your stove thus reducing the number of logs you burn. The best type for use on open fires as they do not spit and crackle as much.  

Q – What size are the logs.
A – They are cut to a standard length of 8 – 9 inches with an average diameter of 3 – 4 inches and depending on the size of the tree split into various segments, round, half round, quarters and six or eight way splitting of the log . But any length can be cut to order.

Q – Is it environmentally friendly to burn logs.
A – Yes, wood is considered to be a carbon neutral fuel, as only the co2 trees absorb during the trees life is released into the atmosphere when burnt, which is reabsorbed when new trees grow from the coppiced tree stump, several new shoots re grow from the stump, coppicing trees also benefits the biodiversity of woodland increasing wildlife and ensuring trees live longer.